Forum Discussion
Hello Everyone
Our team has investigated this issue and has found that it is due to certificate issues with windows.
I am happy to raise this for some further investigation however for this I will need you to do the following.
1. Please open Firefox or Internet Explorer and input https://pay-event-publisher.payroll.prod.myob.com/payevent
- In Firefox you should get "A Client error occurred"
- In Internet Explorer, you will get "The Webpage cannot be found (404 error)
These errors are expected if your windows are not up to date.
2. Please make sure you are on a supported version of windows for your software. If you are not on any of the listed you will need to update. You can check our system requirements here.
3. If you are on a supported version and still getting these errors. Please attach a screenshot of your system information showing the operating system and version
4. Please attach a screenshot showing that your windows updates are all up to date
5. Please attach the diagnostics log for when the error pops up.
Hi ChrisMYOB
Still experiencing same issue, i have attached system info and latest updates are loaded.
The link is not working, please advise
5. Please attach the diagnostics log for when the error pops up.