Forum Discussion
Hi ChrisMYOB,
I believe the problem lies with MYOB's latest 2022.8 update. And I would hope that MYOB are addressing this seriously and will release a new update soon to rectify these problems. Not really fair to release an update that creates this much havoc with your customers. We have latest Windows updates and are running Windows 8.1 which meets your system requirements. So if MYOB is saying that the problem lies with everyone's version of Windows, that must be because something in 2022.8 created the problem.
In addition to STP reporting not working I am also finding that the ABN check for suppliers is not working. When entering the ABN for a supplier or looking at an existing supplier's ABN I receive an error message saying "Warning. We couldn't check the ABN for you. Please try again later." I have also only noticed this problem over the past week or so - since MYOB update 2022.8 was installed.
As per your post, I can confirm that we are using Windows 8.1 Pro (meets your system requirements) (see attached). Windows Updates are set to install automatically. I also manually installed the latest update this morning (see attached). I have attached our Diagnostic Logs for the day that the latest 2022.8 MYOB update was installed, another for the first time I had the error preventing me from Sending to the ATO and preventing me from even looking at the Payroll Reporting Centre, and another Log from today after I manually installed the latest Windows update. Hoping you can help us.
I think you will find the problem is across all online services. Payroll reporting centre, ABN checker, probably the super clearing house payment system etc.
- HEAL2 years agoExperienced User
Just did our Pay Superannuation for the September quarter and it worked fine. No errors. And we can successfully do the Check Payroll Details in the Payroll Reporting area. No errors there either. For for us it appears to be a problem with Sending to the ATO and looking at the Payroll Reporting Centre and checking the ABN for Suppliers.