Forum Discussion
Has anyone had a resolution to this problem ("Something Went Wrong At Our End" message" trying to connect to the Payroll Reporting Centre?) yet?
Hi All
Yes, I have just achieved some degree of success..........
For many years we have been running our MYOB (AR 2022.8) company file on a office Server (i.e. we do not store our company file online), and in our office we have four PC's, all of which are running Windows 8.1 (which are set to receive automatic updates).
With increasing frustration due to the difficulty in getting a response from MYOB (although ChrisMYOB has sent through some helpful insights), I decided to employ the services of an IT Consultant. He reviewed all MYOB System Requirements and very quickly concluded that the latest MYOB update 2022.8 was conflicting with Windows 8.
He then updated one of our office PC's to Windows 10.
I then opened our MYOB company file using Windows 10 and clicked on Payroll Reporting Centre and was successfully able to upload our "Not Sent" payroll file from 2 weeks ago.
Needless to say, I have now asked our IT Consultant to update all our PC's to Windows 10.
I would also suggest to MYOB (hopefully they read this post), to amend their published System Requirements.
- PenJ2 years agoExperienced Cover User
Well done. We gave up and moved up to the cloud, as our understanding is that we all have to do that by end of the year anyway for STP Phase 2.