Forum Discussion
Hello Everyone
Our team is currently investigating the cause of this issue.
Can you please check the version of windows you are on, if it isn't up to date, can you please update and then try again? Please let me know what version you were on, the version you upgraded to, and if it still gives you the error.
As a current workaround, you are able to put your file online and then log in using the browser version at app.myob.com and process the pay run.
Hi ChrisMYOB
Will the rollout of 2022.9 due 12 Oct fix this problem.
The problem with these rollouts - unfortunately it is the new way - constant rollout of 'Fixes'and 'Updates' - 'New Features' - however, to be The Devil's Advocate - the new features and fixes come with more problems than they fix.
I have just received notification of 2022.9 rollout for 12 Oct but there is no mention of fixing 'this problem'
I have no doubt that the problem is related to the Windows version - and updating desktop versions of Windows to at least Windows 10 is probably well worth it due to a whole lot of security considerations - but it is a whole lot more of a bigger problem to then try and force a big proportion of business users who are running on Server systems as old as Win 2012 R2 - a very very stable platform - or Win server 2016 - to now suddenly upgrade everything or get online.
Upgrading a desktop is not a big issue but upgrading an entire network server system is big bucks, big time worries and a whole lot of worry for a business - just because a single software package won't work on it!!!
Sounds like the proverb of a certain religious figure forcing a mountain to come to him for a meeting.
Grrr MYOB - please tell us you are fixing this problem - then we will undoubtedly bust our boilers to get our clients off the server and online for STP II.
The Doc
- Steven_M2 years agoFormer Staff
Hi The_Doc
As you have indicated we are working on AccountRight 2022.9 which will be released later this month. At this stage, we don't have any additional information that we can supply as to whether we would be able to include a fix for this particular situation in that release. However, as has been mentioned, this is something that our teams are aware of and are investigating.
Early indication does seem to indicate that the error does impact users in different ways based on their environment. As such we are asking for users to confirm that they are on a supported Operating System like Windows 8.1 or 10 so we can feed that information to our products team to help diagnose the situation.- IhateMYOBupgrad2 years agoExperienced Cover User
Hi Steven_M
I'm sorry but this really isn't good enough.
Has this information been passed onto the help desk yet or after a 2 hour wait, to speak to someone you have trouble understanding, are people still being told that MYOB is fine and it's the user's issue??
I pay every month (as MYOB stopped yearly in advance payments) for help that we do not get. I have had to involve our IT people to obtain the info you require which means I'm paying again.
Are these updates actually tested on real live company files being run in different environments before they are released? This is not the 1st time that updates have caused issues for people running on a server. I don't want to put our file online as I've heard too many complaints about it being too slow, etc. We are looking at removing payroll from our main file to avoid putting the whole file on the cloud.
We have used MYOB since 2007 but given the lack of real support I seriously doubt we will use MYOB for payroll in the future.
- PRF2 years agoExperienced Cover User
Steven,
Can you accept a PM? I have some investigation results into this matter which might be helpful.
Regards
Paul
- Dick02 years agoUser
Steve,
We are having the same issues and running off the server Windows 2012 R2. Also note we are still operating on 2022.7
Regards
Richard