Forum Discussion
Could you tell me what your PC/Server setup is for running AccountRight v2022?
There could be more than one root cause for the STP problems people are reporting in this forum as there are some different sceanrios described and we haven't been able to work out exactly what is going on in all. MYOB have provided some general information about the problem but haven't provided much in the way of technical details.
My understanding is their recommendation is to move to online storage of your data file and access it through a web browser by going to the relevant MYOB web site. Hopefully someone will point out if my understanding isn't correct.
In my environment, a single PC running AccountRight with data file stored on the PC, it seems the only option for offline use (data file local and not on MYOBs internet based servers) is to try a newer version of Windows, I would recommend a minimum of Windows 10, on the PC running AccountRight. This is pretty straightforward in a single PC environment compared to sharing the AccountRight data file on a local network fileserver. The procedure for a fileserver environment is described in an earlier post in the forum topic.
Some people have reported this works for them.
Regards
Paul
PRF Thanks for your efforts trouble shooting the errors for us MYOB Users.
From my experience with the issue for my clients running terminal servers is the problem lies in 2012 R2 server edition. The required upgrade costs are a fair amount for most small businesses.
I have clients running 2016 server and using 2022.8 (as i havent upgraded file) without the same issue connecting to the ATO.
The only work-around as explained by other users is to put the file either online or lodge from a windows 10 machine and then return the file back to the server.
I am hoping MYOB can atleast communicate some options for clients please!
I have a few clients that have expressed to me that they cant afford to upgrade hardware given the current economic environment and currently have no option but to look at alternative software packages that will work for small businesses on a tight budget.
- Julie-G2 years agoExperienced Cover User
Hi all
This message thread has been going for weeks now and MYOB Support is annoyingly very quiet.
All server edition users operating on a 2012 Server are now at the decision point of:
- do we go to the expense of doing a Server Upgrade now to at least a 2016 Server; or
- are we being forced online for STP2 from 1 Jan 2023 anyway, which makes the Server Upgrade financial commitment a complete waste of money for the sake of 2 months?
Can MYOB please confirm to all Server Users ASAP:
- STP2 will only ever be available for MYOB Accountright files kept Online
- as such, all server editions of MYOB Accountright will be obsolete from 31 Dec 2022?
This is imperative information to enable many MYOB users to make a financial decision that needs to be made right now.
Thank you
Julie
- PRF2 years agoExperienced Cover User
I appreciate your thanks.
MYOB still haven't updated their AccountRight system requriements and minumum system requirements page for AccountRight 2019, 2020 & 2021. It still lists Windows 8.1 and Windows Server 2012. I don't believe you can use these any longer. They also haven't added AccountRight 2022 to the list of minimum system requirements.
I'm quite certain at least some of the problems for users on older versions of Windows desktop and server editions would be solved if MYOB allowed some additional ciphers for TLS1.2 to be accepted for the key websites involved with the web services related to STP at MYOB. Users would still have to import one or two additional trusted root certificates but that's relatively easy to document and complete.
When I checked earlier today (Monday 31/10/22) they were still using a restricted set which are only supported by newer versions of Windows desktop and server editions (>= Window 10 and >= Windows Server 2016).
I don't know why they have done this. Many of their other web sites eg. login.myob.com, app.myob.com and cdn-stp.payroll.prod.myob.com, accept the additional ciphers I have mentioned in earlier posts and more. I'm befuddled by this.
To recount what I've said in earlier posts, the AccountRight application uses the built-in operating system (Windows in this case) security functions to negotiate the secure connections to the MYOB web servers. Microsoft has not updated the older Windows versions to support many of the new security features which have been developed.
Browsers (most at least) will work fine as they incorporate their own code for establishing secure connections and it's much more up to date with supporting the newer protocols and ciphers now commonly used. The browsers also include more recent Root certificates that are used to sign the web server certificates. Both features are some of the reasons why migrating your local AccountRight data file online will work.
Regards
Paul