Forum Discussion
Update - work around to lodge your existing STP reports. Note this will not fix the issue but will send past reports to ATO.
For those running data file on a local server and make sure no one is using MYOB at the time
1 - Copy the data file from your server to a local PC running Win10
2 - Rename the file (I added "STP" in the name)
3 - Open the file from that PC (using the library to add the file in your list)
4 - Login and go to Payroll Reporting and you should find all the unlodged STP reports
5 - You can test send by sending one of the files. If successful continue
6 - Restore the "STP" named file to the server.
7 - Rename the existing file to something like "pre STP fix"
8 - Rename the copied and restored file to your desired name
9 - Login as per normal to the file restored onto the server and you can send all the remaining STP files
Note - I state again you will still get the error next time you run payroll.
In summary the problem appears to be with Server version 2012 but not sure if we can fix it or need to update to 2016. Waiting on MYOB to advise further as the costs to update to 2016 or later are significant.
Short term fix and I guess you can repeat the process until all is fixed somehow
Update again. I am now back in Oz and finding this easier to do:
1 - Copy the data file from your server to a local PC running Win10
2 - Rename the file (I added "STP" in the name)
3 - Open the file from that PC (using the library to add the file in your list)
4 - Login and go to Payroll Reporting and you should find all the unlodged STP reports
4A - If you dont find the unlodged reports then just do a xero pay for one employee. This should list them all.
5 - You can test send by sending one of the files. If successful continue and wait till all files show "accepted"
6 - Restore the "STP" named file to the server.
7 - Rename the existing file to something like "pre STP fix"
8 - Rename the copied and restored file to your desired name
9 - Login as per normal to the file restored onto the server and you can see all the files sent and run your YTD verification (to date) to reconcile your payroll.
- PowerMyobBI2 years agoPartner
John21 ,
I also noticed that once the MYOB STP Data file is transferred to a windows 10 machine the STP screen showed the previous pays as "SENT" but when you click the three buttons to say view the ato response the status of the SENT pays resets to Blank and you can then SEND again to ATO.There is no need to do a zero pay from what I have seen to update the status of the unlodged pays. Maybe others can confirm this too?
Thanks again for you efforts with finding a work around John. - Invenio2 years agoContributing Cover User
Thanks for the advice however as we have multi users to MYOB we will have to let other activities paused for this.
Hope MYOB can have a ultimate solution to this soon.
- John212 years agoExperienced User
Yes I had the same issue but the whole process took me about 30 minutes max. Depends on how quick your file transfers locally.
- Invenio2 years agoContributing Cover User
Thanks a lot. Will try if we have no other choices. Sounds like it is a MYOB issue for server based AccountRight.
- L-Mac2 years agoContributing Cover User
no it isnt ONLY a server based issue - my client has been a MYOB user for YONKS, appears that she is also running on Windows 8.1, just determined that - we are going to have to utilise the work a round discussed in order to get the STP data sent to ATO whilst they decide whether to upgrade their desktop to later one with a leter version of Windows and if so when ...... pity MYOB werent aware that some clients couldve still been utilising older Windows versions..
- PenJ2 years agoExperienced Cover User
Hi All, my understanding of all of this is that if you have to go to STP Phase 2 then the file must go online by end of year.
The Microsoft 8.1 will reach end of life in Jan (so will need to be upgraded anyway)
and Server 2012 will reach end of life in Jun (so again will need to be upgraded anyway).
regards
- John212 years agoExperienced User
I decided to log a call today (had some time to kill) and after waiting for 3 hours I spoke to a "payroll specialist" He confirmed the following:
- STP2 will only work on the cloud version of the software for those using payroll only. So if you have payroll there is no point updating your windows servers for MYOB accountright as you will be forced to go cloud.
- The Minimum specs they are quoting for 2022 version are the same as those listed for 2019-2021 (attached but I think others have linked these also). Yes we meet the requirements but still the problem exists.
- Sending reports to the ATO is also a problem in the cloud version of the software and the only way you can lodge them currently is using the browser to access your data file that is sitting on the cloud. This is a known problem but there is NO eta and when it will be fixed.
Their solution - upload the server data file to the cloud after you do payroll and access it via the browser to lodge ATO reports and then continue to use the server version as per normal. Then each week (or whenever you do payroll) you need to update the cloud version you previously installed so you can resubmit the reports.
I will stick to my solution (refer earlier posts) for now and prepare to go cloud next month and prepare the staff as well.
PS why are we paying a monthly subscription? When I asked this they hung up on me.
- Julie-G2 years agoExperienced Cover User
Holy Moly! Our STP report just processed through to the ATO right after the payrun was processed.
So something has changed on the MYOB end (We are on Windows 10, Server 2012 R2).
I hope everyone else sees the same improvement.
Big shout out to John21 who has been amazing with guidance throughout this saga, and came up with a solution to get prior week's reports lodged.
Julie