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April 2021
April 2021
I have processed a pay for several staff and was then told one of the casuals had not worked for the week - I went into reconcile accounts and found the Electronic Payment and deleted the transaction, I then went into the Electronic Payment and deleted the Employee in question. I re created the Bank File and the correct amount to pay is sitting in my Bank Feeds - BUT it wont find the transaction to match it to ? Where have I gone wrong and what step have I missed please, I am relatively new to MYOB Payroll so finding it a bit hard to fix errors correctly.
Solved! Go to Solution.
April 2021
April 2021
Hi @Jen1109,
Thank you for your post and welcome to the Community Forum ! Can you please clarify which side the transaction is appearing in Bank feeds, is it the Bank statement side or Your transactions side ? If it is appearing on your transactions side can you please change the Display transactions filter to either hidden or approved. Does the transaction appear ?
Please do let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Melisa
MYOB Community Support
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April 2021
April 2021
hi Melisa
the transaction is sitting as a withdrawal so on the bank statement side
April 2021
April 2021
Hi @Jen1109,
Thanks for confirming that. I can see that you've accepted your post as a solution, has this been resolved ?
Please do let me know, I am happy to assist.
Cheers,
Melisa
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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Mark it as a SolutionHelpful? Leave a to tell others
April 2021
April 2021
thanks Melisa_d - yes it has now been resolved -
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