Payroll error System.ArgumentException

[jlo63]

Using AccountRight Plus 2021.3.  Like many users I have read posts from, I cannot pay staff today, the first payrun for July 2021, as I receive the error System.ArgumentException , An item with the same key has already been added.

Can you please assist as I need to run pays today? Thanks

AccountRight 2021.3.24.4119

Local

ID: 13

serial: xxxx 9081

no payment recorded?

[Steven_M · Accepted solution]

Hi @jlo63 

Looking at your account I can see that we do have a copy of Company File ID 13 located in the cloud. I assume based on your post and the version of the file that it is an older copy of the file. As such, you would want to complete the following process to place that company file in the cloud so that you can process those pays:

1. Open the local company file - as you normally would.
2. Go to File>>Backup and take a backup of that online file.
3. Once that backup has been completed, go to File>>Restore OR select Restore a backup file from the Welcome Window.
4. Choose that backup file and select to Restore online using AccountRight Live.

What the above process will do is take a copy of the offline file and restore that online so that the pays can be processed. 

Should you not wish to retain the company file online, you would be looking at doing the above process again but this time backing up the online file and restoring it locally i.e. in a library on your computer/network.

[jlo63]

Thank you Steven. 

I have followed steps 1-4 and get an error message: 

Unable to restore 

An error occurred while restoring this company file.

[Steven_M]

Hi @jlo63 

As that restore process hasn't worked as intended, we would be looking at removing the current online file so that file can be uploaded. I've sent you a private message on that process.