Forum Discussion

Brigitte54's avatar
4 months ago

Email bounce

Hi all, 

Having trouble sending invoices to regular customer. The emails continues to bounce (error code rejected)

Thank you for your time 

 

4 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi Brigitte54,

    Thank you so much for your post and welcome to the Community Forum!

    Upon review, the provided email address does not appear to be blacklisted on our end. To resolve this issue, you may want to inquire with the recipient whether your email has been blacklisted on their end. If you're unable to ascertain the blacklist status, we suggest contacting your IT representative for additional assistance.

    Feel free to post again, we're happy to help!
    Regards,
    Earl

    • Brigitte54's avatar
      Brigitte54
      User

      I am able to send emails to client from my personal email account. They have also checked their  Junk mail

       

      It is only MYOB that refuses to deliver email to this address. NOw two addresses

       

      This is becoming untenable, 

       

      Regards Brigitte

       

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi Brigitte54,

        My apologies for the late response. I have sent you a private message to collect additional details that will aid us in addressing and resolving the issue. Please check your inbox at your earliest convenience.

        Looking forward to hearing from you soon!
        Regards,
        Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi Brigitte54,

    I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

    Regards,
    Earl