How you credit or reverse old Trade creditors and Trade Debtors to remove them from the account as the payments and deposits were not applied to the bill and invoices correctly

[Tabletennis1]

how you credit or reverse old Trade creditors and Trade Debtors to remove them from the account as the payments and deposits were not applied to the bill and invoices correctly

[Princess_R · Accepted solution]

Hi @Tabletennis1,

Thank you for your post, and welcome to the Community forum.

My apologies for the delay in getting back to you. To resolve incorrect payments or deposits that were not applied correctly to an invoice or bill, you would need to reverse the entire invoice or bill, including the payment applied to it. Once reversed, you'll need to record a new invoice and apply the correct payment. Please see our Help article, Reversing a Transaction, which has detailed information to assist with this.

Please feel free to reach out if you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

princess