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Riek's avatar
Riek
User
9 months ago

MYOB Bounce back

Hello

 

I am getting bounce back emails from MYOB (code - rejected) to a particular email address.

 

I can send the email to my own email fine and I can send to the specific email from outlook without a bounce back.

 

I keep seeing posts about needing to whitelist emails so I tried to PM a mod but when it goes to the PM screen there is nothing there.

 

Thanks,

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    • Celia_B's avatar
      Celia_B
      MYOB Moderator
      9 months ago

      Hi Riek, 

       

      Thank you for your post and welcome to the Community Forum.

       

      I am sorry to hear that the issue has not been resolved yet, so we can check if the emails are blacklisted on our end, can you please send us the impacted email address by Private Message?

       

      I'll wait for your reply. 

       

      Thanks, 

      Cel

       

      • Riek's avatar
        Riek
        User
        9 months ago

        Hi 

        Thank you for your reply but as I said in the original post if I click PM the attached screenshot is all I can see, I'm not sure why I can't PM

        is there another way around this?

        Thanks,