Forum Discussion
We are experiencing the same error for over a week now. The workaround for now that I've used: I run payroll in our software on my laptop, get the error, click continue payroll without declaring until all pays processed for the run, go to payroll page, click on payroll reporting, click on "payroll reporting centre", take you to a internet browser window to log into payroll reporting centre online via browser, click on payroll, click on "single touch payroll reporting" on the drop down menu, find where "status" says not sent, click on "not sent", additional info pops up to the right hand side, scroll down to "send to ATO", status will update to "sent", go back a bit later and check that status has updated to "accepted". Quite a convoluted manual process for what should be one click to send to ATO during payroll for each transaction as you process it but at least I know that they are all declared on the days payroll processed.
- Smooth2 years agoExperienced User
Hello
We also have same issue when attempting to lodge payroll reporting:
"Something went wrong at our end. Sorry about that. You'll need to come back later and try again."
We are unable to put our company file online due to very large file size, so as recommended by MYOB we store our company file on a server.
Please advise when MYOB will be fixing this issue.
- HEAL2 years agoExperienced User
We are also getting this "Something went wrong at our end" error message when connecting to Payroll Reporting Centre and sending payroll to the ATO. Phoned MYOB a few days ago - overseas call centre - spoke to 3 different people - was on phone for almost 2 hours (mostly on hold) and then got cut off. MYOB used to have brilliant tech help over the phone. So disappointing. Will have to try phoning again today but I have no faith in getting this fixed. My workaround is using the browser version to "send to ATO". Not good enough MYOB!