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Monica1707's avatar
Monica1707
User
3 years ago

Receipt can't be located

I processed a payment today however the receipt doesn't come up in the "Review Receipts before delivery" screen no matter what I do.  It shows on the bank register.

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  • Steven_M's avatar
    Steven_M
    Former Staff
    3 years ago

    Hi Monica1707 

     

    We may have to arrange for a script to be run over the company file for you. However, I would just make that you have done due diligence and within the Review Receipts Before Delivery window, you have clicked into the Advanced Filters... to ensure that they are set appropriately for the transaction i.e. Unprinted Receipts Only is unticked and a suitable date range has been selected.

     

    If you have checked those values, would you mind confirming the following information so we can arrange for that script to be run over the company file for you:

    • Where the company file is stored i.e. online or local
    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight
    • Monica1707's avatar
      Monica1707
      User
      3 years ago

      Hi Steve,

       

      I checked the advanced filters yesterday prior to posting.

       

      What ended up fixing it was I deleted the payment and re-processed it.  For some reason this worked (even though the details were exactly the same).

       

      Thanks for your help anyway.  Much appreciated.