Forum Discussion
Hi Clinton_ELA
Thanks for providing that additional information. As another point of troubleshooting could you try the following:
- Take a Back up of your online file then Restore the backup to the AccountRight library on your computer.
- Create a payment for that invoice as a test e.g. Just put the payment as $1.
- Check the Returns & Credits tab and see if that credit has been created.
- If you do see it, can you delete the original payment and re-enter it.
- If that then comes through, then do the same on your live file.
Let me know how you go, and if the above does not work, could you send a screenshot of the Returns & Credits screen?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Samara
I tried your suggestion but it still did not put a credit amount into the Returns & Credits tab.
All that happen is the Credit amount shown at the end of the invoice changed from -807 to -808.
Attached is a screenshot of the "Open Invoices" Tab and the "Returns & Credits tab", plus the invoice with the issue.
- SamaraM2 years agoFormer Staff
HI Clinton_ELA
Thanks for sending that through.
Can I also check when you applied the payment, did it come up with a window saying "You have outstanding credit memos on file with this customer" ?
Can you also respond with the last 4 digits of your Serial Number?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- Clinton_ELA2 years agoExperienced User
There was no Window pop up message about the credit when we change the order to an invoice.
Ive sent the serial number details in a private message.
- lyndellt2 years agoUser
Hi, please advise what the fix was as I have the same problem.
It has now happened twice. Both times it was a foreign currency sales order that had the full payment allocated to the Sales Order. Then the Sales Order had to be split as an item was on backorder.
Once split the completed Sales Invoice instead of appearing in the Returns & Credit screen, it was listed in the Open Invoices screen. But when you opened the invoice it showed a credit balance.
Thanks
Lyndell