Forum Discussion
Hi Samara
I tried your suggestion but it still did not put a credit amount into the Returns & Credits tab.
All that happen is the Credit amount shown at the end of the invoice changed from -807 to -808.
Attached is a screenshot of the "Open Invoices" Tab and the "Returns & Credits tab", plus the invoice with the issue.
HI Clinton_ELA
Thanks for sending that through.
Can I also check when you applied the payment, did it come up with a window saying "You have outstanding credit memos on file with this customer" ?
Can you also respond with the last 4 digits of your Serial Number?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- Clinton_ELA2 years agoExperienced User
There was no Window pop up message about the credit when we change the order to an invoice.
Ive sent the serial number details in a private message.
- lyndellt2 years agoUser
Hi, please advise what the fix was as I have the same problem.
It has now happened twice. Both times it was a foreign currency sales order that had the full payment allocated to the Sales Order. Then the Sales Order had to be split as an item was on backorder.
Once split the completed Sales Invoice instead of appearing in the Returns & Credit screen, it was listed in the Open Invoices screen. But when you opened the invoice it showed a credit balance.
Thanks
Lyndell
- Clinton_ELA2 years agoExperienced User
Hi Lyndell
You need to speak to MYOB.
The MYOB IT team ran a script on our data file that fixed the problem.
Hope you manage to get it sorted.
Clint