Forum Discussion
Hi, please advise what the fix was as I have the same problem.
It has now happened twice. Both times it was a foreign currency sales order that had the full payment allocated to the Sales Order. Then the Sales Order had to be split as an item was on backorder.
Once split the completed Sales Invoice instead of appearing in the Returns & Credit screen, it was listed in the Open Invoices screen. But when you opened the invoice it showed a credit balance.
Thanks
Lyndell
Hi Lyndell
You need to speak to MYOB.
The MYOB IT team ran a script on our data file that fixed the problem.
Hope you manage to get it sorted.
Clint
- lyndellt2 years agoUser
Hi Clint,
By any chance would you still have the job number of your case. I have been on hold and on and off conversations with MYOB today regarding this for 4hrs and it still hasn't been fixed. They ran a script but must have not been the correct one as nothing changed. I have sent screenshots but they are still working on it.
Thanks
Lyndell