Unable to print receipts

[KimSoutham]

Hi @Sam_R,

We appear to be having this issue too, again.

Can I please have some help with this?

Regards,

Kim

[Sam_R]

Hi @KimSoutham 

 I'd be happy to assist you with this, could you please send me a private message with the following details:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight

[ProLiving]

Hi I have exactly the same problem, I am not able to view receipts of payments from 3 days ago. Please help.

[Sam_R]

Hi @ProLiving,

Thank you for your post.

So that we can assist you with this, could you please send me a private message with the following details:

• Where the company file is stored i.e. online or local
• Serial number  - Setup>>Company Information
• Company file ID - Help>>About AccountRight

[Teed-Up]

Could you run this fix over our company file please?

[Melisa_D]

HI @Teed-Up, 

Thanks for your post. Please confirm the last 4 digits of your product serial number and File ID of the file (This can be found by going to Help > About MYOB AccountRight) so I can arrange to have the script run over your file for you. 

[Teed-Up]

My company file ends in 3090 and file ID is 6

[Melisa_D]

Hi @Teed-Up, 

Thank you, I've run the script over your file. 

[Air1]

I have been having this problem for over a year now I thought MYOB would have fixed this problem instead of having to contact support to run a script every time a customer wants a receipt.

[Masterline]

Hi Sam, I am unable to send you a Private Message, could you please contact me for the script for printing receipts?

Thanks