duplicate invoice and PO numbers

[DeeJay]

my system is randomly duplicating PO  and invoice numbers, very anoying

I have preferences set to warn for duplicate  PO and invoice numbers 

but no warning 

[DeeJay]

anyone got any ideas ???/

[Shella_A]

Hi @DeeJay,

Thank you for your post. We have found that when a supplier invoice is prefilled from an InTray document, the supplier invoice number isn’t checked to see if it has already been used. This prevents the preference of “Warn for duplicate supplier invoice number” from triggering if the supplier invoice number has already been used. Alternatively, I would recommend first clearing the AccountRight cache, as this can sometimes help solve odd behaviors. After this, could you please check the following:

When you enter the duplicate invoice or purchase number and press tab, does the warning appear then? It should look like this:

When you change the invoice number without changing anything else and click Record, the software does not have a chance to populate this message.

Let me know if using the tab or clicking into another field after you adjusted the invoice number does give you this message. I would also recommend getting in touch through our online help center, MOCA, if you still need immediate assistance for this.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

Kind regards,

Shella