emailed invoice payment link

[crickets]

HI, Previously i could email invoices to customers and they could pay through a link.

During the last few months a number of customers have said that they can no longer access the link to pay.

They have tried different browsers and cleared their cache.

Can you help me with this issue?

[MikeG1]

Hi @crickets, it might be that the option is unticked when the invoice is generated
You can check this setting as per the below screenshot

All information regarding the Online Invoice Payments feature can be found here 

[crickets]

Can this be set up as a default across all invoices?

[MikeG1]

Hi @crickets , it should be enabled by default.
I also noticed this information in the help article that may be relevant to you. This link to this article for you to read more is in my original message