reconcile account page error

Hi Lucy2024,

 

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

 

My apologies for the late response. We regret to hear that you received an error message when trying to reconcile a bank account. This error sometimes causes a large number of unreconciled bank transactions. We appreciate your patience and your reaching out. Allow me to help you with this. Kindly follow the troubleshooting steps provided below:

 

• Click into the Bank Transactions window and select an account from the drop-down list.
• Click Reconcile next to the account drop-down.
• This will open the Reconcile Accounts window for the account selected without indexing other accounts.
• The customer can then reconcile the transactions listed for that account.

 

Please let me know how it goes.

 

 

Kind regards,

Shella