Deleting a dummy sales transaction

[Psb2]

Hi, we are sorting a new way of taking customer deposits and I was creating a dummy one to make sure I was doing it right. I now want to delete the whole transaction, however I cannot delete the "payment" (both the delete and reverse options are greyed out) and therefore cannot delete the invoice.

Steps I took originally as an Administrator. I have not put any restriction in security for tranactions to be locked in MYOB.

Created order

Entered payment against order

Convert to invoice

[Genreve_S]

Hi @Psb2, 

Thanks for reaching out and welcome to community forum. 

The only reason I could think of that the invoice payment can't be deleted or reverse is if it was connected to an bank deposit transaction. 

I would suggest opening the invoice and doing a recap (Ctrl+R). If the recap shows anything being credited to undeposited funds, it means we need to deleted the bank deposit transaction first before deleting the payment. 

Here is the help article Preparing a bank deposit for additional information regarding this. 

Let us know if you require any further assistance with this. We're happy to help. 

Cheers, 
Genreve

[Psb2]

Hi Genreve,

Thanks for your email. 

There is a customer deposit attached to this tranaction as the funds were received against a 'sales ORDER'. 

If possible, I would like you to replicate this tranaction and see if the MYOB is allowing you to delete it.

Created a sales order - Order date 30/06/2023

Entered payment against sales order - Deposit date 31/07/2023

Convert the sales order to INVOICE - without changing the invoice date

I feel this could be an issue with MYOB. If the above is an invalid tranaction it should not allow to convert the ORDER to INVOICE.

This is interesting. Will await and see if you could resolve this. 

Thank you
 

[Genreve_S]

Hi @Psb2,

Thanks for the response. 

If the payment we are trying to delete is a payment that was applied to the sales order before it was converted as an invoice, we need to first delete/ reverse the invoice before deleting the payment. Here is the help article Customer deposits which shows more information regarding this. 

Let us know if you require any further assistance with this. We're happy to help. 

Cheers, 
Genreve

[Princess_R]

Hi @Psb2 

Do you still require assistance regarding your issue with deleting the payment. If yes, please do let us know so that we can assist further.

Cheers,

Princess

[Psb2]

Unfortuantley NO. Your suggested solution doesnt work. 

If you could replicate my transaction mentioned above, you will find the same issue. MYOB says as per attached that there is a solution but it doesnt work for my transaction. It looks like something is missing from your solution.

Let's see if you are able to replicate this issue and find a fix.  

[Princess_R]

Hi @Psb2 

Thank you for your response.

Can I please confirm if you’re trying to delete the customer deposit from an invoice. If yes, kindly refer to this Help Article, Customer deposits, that has detailed information to assist with this.

Are we able to solve your concern? If YES, please click on "Accept as Solution". If NO, please feel free to reply to this post and we are more than happy to assist.

Cheers,

Princess

[Psb2]

NO. Your solution does not work. MYOB does not allow me to reverse or delete the 'customer deposit' in my case.

Unless you replicate my transaction EXACTLY I have mentioned above, I think you wont understand this issue with the MYOB. 

[Princess_R]

Hi @Psb2 

Thank you for your response.

I appreciate your patience and understanding about this. Once the sales order was converted into an invoice you can't simply delete the deposit, you'll need to reverse the invoice. AccountRight will not let you make changes unless you change the settings of your file. Can I please confirm if you have changed the preferences under Setup menu?

Cheers,

Princess

[Psb2]

Yes, I already tested your solution in Customer deposits. As per instruction in attached.

Your solution doesnt work becouse of invoice month and deposit month is different. Yes I already changed preference under setup menu to reverse the sales invoice.