Error when emailing invoices from AccountRight

Question

This has started a couple of days ago - I have tried the 3 steps listed in this article (https://community.myob.com/t5/AccountRight-Sales-and-purchases/Error-when-Sending-Emails-amp-PO-s-from-MYOB/td-p/745738) to no avail - have completely uninstalled and reinstalled both Office and MYOB, and gone throught the other steps and the same problem exists.

Here is the complete error report

AccountRight Application Error Report
=====================================
Application Version: 2022.11.24.7649
Application File Version: 2022.11.24.7649
Incident Id: b11efe9b-fe94-4a33-b7b6-830614a5726c
Time: Wednesday, 25 January 2023 9:51:49 AM

Code:
System.InvalidCastException

Message:
Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)).

Stack Trace
----------------------------------------
1 : System.InvalidCastException
----------------------------------------
System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)).
at mscorlib!0x06004227!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType)
at Huxley.MsOffice.Integration!0x06000079!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xc2
at Huxley.UI.Controllers!0x0600304b!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.<>c__DisplayClass46_0.<SendEmail>b__1() +0x68
at Huxley.UI.Controllers!0x060021e3!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.TrackAndPerformSendEmailLocally(Func`1 sendEmail, EmailResourceType resourceType, Nullable`1 companyDataFileId, Nullable`1 invoiceId) +0x3e
at Huxley.UI.Controllers!0x060021d9!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(String to, String subject, String body, String pdfFileName, EmailResourceType resourceType, FormTemplateDefinition formTemplateDefinition, FormPrintingParams formPrintingParams, IEnumerable`1 attachments, Nullable`1 entityUid, LayoutType layoutType, String documentNumber) +0x1b4
at Huxley.UI.Controllers!0x06001a2d!MYOB.Huxley.UI.Controllers.SalesAndPurchases.SendEmailController.SendEmail(String emailAddress, String subject, String message, IEnumerable`1 attachments) +0x88
at Huxley.UI.Controllers!0x06001a2c!MYOB.Huxley.UI.Controllers.SalesAndPurchases.SendEmailController.SendEmail(String emailAddresses, String subject, String message) +0xb
at Huxley.UI.Forms!0x06001ece!MYOB.Huxley.UI.Forms.SalesAndPurchases.SendEmail.<OnOkClicked>b__22_0() +0x0
at Huxley.UI.Forms!0x0600272b!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16
at Huxley.UI.Forms!0x06001eae!MYOB.Huxley.UI.Forms.SalesAndPurchases.SendEmail.OnOkClicked(ButtonClickedArgs args) +0x48
at Huxley.UI.Forms!0x06002410!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12
at Huxley.UI.Forms!0x0600238a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30
at System.Windows.Forms!0x06000e1d!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
at System.Windows.Forms!0x06000f04!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
at System.Windows.Forms!0x06000f14!System.Windows.Forms.Control.WndProc(Message& m) +0x49f
at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
at System.Windows.Forms!0x0600572a!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
at System.Windows.Forms!0x0600572d!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
at System.Windows.Forms!0x06002df3!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2022.11.24.7649, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7a54747470bc429b9ffcc3dbe0284b57; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2022.11.24.7649, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:ded0a1c5885c4bf094d04423a58c475e; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2022.11.24.7649, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:be7fd554a6d64272a599c4e174cc6a34; A:1
MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c;
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:5d8d5a93fd7d46e1910ef4af099a2ad0; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:543c9eec2a3d4078aab81f89e0020776; A:1

----------------------------------------

komal_s · Answer

Hi&nbsp;Cameron45&nbsp;
&nbsp;
The log that you've attached mentions this specific error "Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass" which is an interop error meaning&nbsp;when a program such as AccountRight asks which version of Office/Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.
&nbsp;
This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind.
&nbsp;
There is a range of interop errors, these most often are fixed by one of the following:
&nbsp;
A. Quick Repair office. (any missing files should be added back)B. Re-Register DLL files and Check/Fix&nbsp;Registry Keys (there are 3 to complete)
Step B would require an IT Professional as its an environmental issue, with windows having missing or incorrect information and this help article has similar instructions which might help:&nbsp;
https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

cameron45 · Answer

Thanks for the reply. I have tried all those suggestions, but the problem still exisits. Are there any other options?

komal_s · Answer

Hi&nbsp;Cameron45&nbsp;As it is environmental error, we'd recommend seeking IT assistance to check Windows Event Viewer for further issues or errors with the Outlook.&nbsp;

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Error when emailing invoices from AccountRight

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