Intray documents disappearing

[Emily16516]

I have lost everything from my Intray. It says there is nothing there when i opened it this morning.

[Melisa_D]

Hi @Emily16516, 

Sorry to hear you are experiencing this, can I please confirm if you are have recently upgraded your software ? If so can you please confirm which build version of AccountRight you are on? This can be found by going to help > About MYOB AccountRight.

Additionally can you please try the following:

• Close down and restart your software. Does the documents appear ?
• Clear you AccountRight cache. 

Please let me know how you go. 

[Emily16516]

Hello Melisa,

No, we upgraded to 2019.4 a while ago.

Have tried clearing the cache but the intray is still empty...

[Melisa_D · Accepted solution]

Hi @Emily16516, 

So I can investigate can you please send me a private message with your serial number and file ID with the issues (this can be found by going to help > About MYOB AccountRight).