Forum Discussion

Emily16516's avatar
Emily16516
User
5 years ago
Solved

Intray documents disappearing

I have lost everything from my Intray. It says there is nothing there when i opened it this morning.
  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi Emily16516, 

     

    So I can investigate can you please send me a private message with your serial number and file ID with the issues (this can be found by going to help > About MYOB AccountRight).

Emily16516's avatar
Emily16516
User

Hello Melisa,

 

No, we upgraded to 2019.4 a while ago.

Have tried clearing the cache but the intray is still empty...

 

Melisa_D's avatar
Melisa_D
Former Staff
5 years ago

Hi Emily16516, 

 

So I can investigate can you please send me a private message with your serial number and file ID with the issues (this can be found by going to help > About MYOB AccountRight).