Forum Discussion

debm's avatar
debm
Trusted Cover User
5 months ago
Solved

Intray

We've opened up MYOB this morning and can't access our intray.

 

The message reads "Sorry, your documents aren't available right now"

 

What can we do to recover them please?

 

Thanks in advance

  • MikeG1's avatar
    MikeG1
    5 months ago

    Hi debm and Kit1,

    MYOB has now raised this as an incident and you can track progress/updates via our incident page.
    status.myob.com

     

    Customers attempting to utilize the Intray to upload documents and receipts into there company files are currently experiencing a something went wrong error message on attempt.
    This will affect your the ability to back up and link hard copies of invoices and receipts.

    MYOBs development teams have been engaged and are now investigating.
    Thank you for your patience and understanding while we resolve this.

    Cheers, Mike

2 Replies

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  • Kit1's avatar
    Kit1
    Experienced User
    5 months ago

    We are having the same issues with the In Tray for our clients. Additionally, no documents scanned through the "Capture" app are reaching the In Tray.

     

    Could MYOB please advise when this might be resolved?

     

    Thanks for your help.

  • MikeG1's avatar
    MikeG1
    MYOB Moderator
    5 months ago

    Hi debm and Kit1,

    MYOB has now raised this as an incident and you can track progress/updates via our incident page.
    status.myob.com

     

    Customers attempting to utilize the Intray to upload documents and receipts into there company files are currently experiencing a something went wrong error message on attempt.
    This will affect your the ability to back up and link hard copies of invoices and receipts.

    MYOBs development teams have been engaged and are now investigating.
    Thank you for your patience and understanding while we resolve this.

    Cheers, Mike