Forum Discussion

debm's avatar
debm
Trusted Cover User
11 months ago

Intray

We've opened up MYOB this morning and can't access our intray.   The message reads "Sorry, your documents aren't available right now"   What can we do to recover them please?   Thanks in advanc...
  • MikeG1's avatar
    MikeG1
    11 months ago

    Hi debm and Kit1,

    MYOB has now raised this as an incident and you can track progress/updates via our incident page.
    status.myob.com

     

    Customers attempting to utilize the Intray to upload documents and receipts into there company files are currently experiencing a something went wrong error message on attempt.
    This will affect your the ability to back up and link hard copies of invoices and receipts.

    MYOBs development teams have been engaged and are now investigating.
    Thank you for your patience and understanding while we resolve this.

    Cheers, Mike

MikeG1's avatar
MikeG1
Admin
11 months ago

Hi debm and Kit1,

MYOB has now raised this as an incident and you can track progress/updates via our incident page.
status.myob.com

 

Customers attempting to utilize the Intray to upload documents and receipts into there company files are currently experiencing a something went wrong error message on attempt.
This will affect your the ability to back up and link hard copies of invoices and receipts.

MYOBs development teams have been engaged and are now investigating.
Thank you for your patience and understanding while we resolve this.

Cheers, Mike

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