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AnnaB1's avatar
AnnaB1
Experienced Cover User
4 years ago
Solved

Intray

Hi, 

 

Why is it that we cannot drag and drop directly from our emails in to the intray anymore.

I dont want to have to save it to my desk top then drag and drop, that is a waste of my time.
Can we get it back

thank you 

Anna

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi AnnaB1, 

     

    Thank you for your post. We are aware of an issue with dragging and dropping attachments to the In Tray, this is being investigated by our teams. 

     

    Our developers advised that there were no recent changes made to In Tray's back end so this could be caused by an environmental change. Could you please let us know the following information so we can investigate it further?

     

    •  When did it last work for you?
    • How are you viewing the email, is it via a web browser or an email client (e.g. Outlook)? 
    • If using Outlook, what is the Version, Build, & Channel of Outlook? (Found in File -> Info/Account Info, next to the About button). If you are using a different email client, please let us know the name and version as well.
    •  Which Windows are you using? And was there any recent updates installed? Here is where you can check the update history in Windows 10.

    A screenshot of the Windows update history, and the Outlook information would be much appreciated.

     

    For now you can work around it by dragging the entire email into In Tray, which uploads all attachments within the email. Dragging and dropping documents from local computer or emailing documents to In Tray also works as usual. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi AnnaB1, 

     

    Thank you for your post. We are aware of an issue with dragging and dropping attachments to the In Tray, this is being investigated by our teams. 

     

    Our developers advised that there were no recent changes made to In Tray's back end so this could be caused by an environmental change. Could you please let us know the following information so we can investigate it further?

     

    •  When did it last work for you?
    • How are you viewing the email, is it via a web browser or an email client (e.g. Outlook)? 
    • If using Outlook, what is the Version, Build, & Channel of Outlook? (Found in File -> Info/Account Info, next to the About button). If you are using a different email client, please let us know the name and version as well.
    •  Which Windows are you using? And was there any recent updates installed? Here is where you can check the update history in Windows 10.

    A screenshot of the Windows update history, and the Outlook information would be much appreciated.

     

    For now you can work around it by dragging the entire email into In Tray, which uploads all attachments within the email. Dragging and dropping documents from local computer or emailing documents to In Tray also works as usual.