"Network Request Failed" when linking documents in Intray
I get this "Network request failed" error message when trying to link a bill to a document in my Intray, or when I try and link from the Intray to an existing bill.
I have seen various posts about this error for most of this year. Not sure why it is still happening.
THe usual response appears to be to delete the existing bill and create a new one from Intray. But that is pretty useless if the bills are recurring (eg monthly) and you have set them up as recurring. Each time you need to delete the recurring bill and manually create a new one, which rather defeats utility of setting up a recurring bill.
Has anyone found a way to fix this problem?
Hello Warrimoo and LCrowhurst
Thank you for your post.
This is a known error popping up. What you will need to do is delete the bill, and then create a new bill using the InTray document by clicking the ellipsis (3 dots) button at the end of the document line and choose to Create bill.
Our development team is investigating the cause of this issue.
If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.
