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HDAdmin's avatar
HDAdmin
Experienced User
5 years ago
Solved

Scanned document

Hello,

My scanned document works on and off. I can see image in the corner on the purchase window but when I click, it is blank today. Yesterday was fine. I realise you had issues for a while. When will it be fixed completely? Also will those images be restored once they are in even though I can't see them enlarged now?

  • HDAdmin's avatar
    HDAdmin
    5 years ago

    Hi  Malisa,

     

    Ours is MYOB Account Right Plus AU 2019 4.0 and I cleaned cache (1 item deleted).

     

    Our problem has been patchy.  I had the problem a few weeks ago and then the other day. Somehow since yesterday morning it has been working fine.

     

    I'll keep using and monitoring.  Thanks!

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    5 years ago

    Hi HDAdmin, 

     

    Thank you for your post. Can I please confirm which version of AccountRight you are running ? (this can be found by going to help > About MYOB AccountRight). Can I also confirm if this is happening to all documents or to documents within a certain date range ?

     

    Additionally can you please clear your AccountRight cache. 

    • HDAdmin's avatar
      HDAdmin
      Experienced User
      5 years ago

      Hi  Malisa,

       

      Ours is MYOB Account Right Plus AU 2019 4.0 and I cleaned cache (1 item deleted).

       

      Our problem has been patchy.  I had the problem a few weeks ago and then the other day. Somehow since yesterday morning it has been working fine.

       

      I'll keep using and monitoring.  Thanks!

      • HDAdmin's avatar
        HDAdmin
        Experienced User
        5 years ago

        Hello,

        Scanned document is still patchy. When enlarged scanned document is blank, I close MYOB, open again and the image is there. Is there a system problem?  Is once scanned, does the image ever disappear (in that case I have to keep hard copy)?