Please advise me how to choose "BUILD" or "BUY" option...!

[KennyLE]

Hi All,

When I create an invoice with insufficient  on-hand item quantity, MYOB does not allow me to choose "BUILD" or "BUY" option, (it chooses the option "BACKORDER" as default).

Please advise me how to choose the option "Build" or "Buy".

Thank you very much.

Kenny

[Genreve_S]

Hi @KennyLE, 

Thanks for posting to the forum. 

I'm sorry to hear about your issue with inventory items. Generally, the option to build or buy the item appears when we create an invoice that does not have enough on-hand stock. In your situation, you have enough on-hand stocks for the item but still, the invoice is asking you to backorder the items. 

May I collect screenshots that point out the issue (item on hand quantities, error message, prompts after creating the invoice)? 

We look forward to your response. 

Cheers, 

Genreve

[gavin12345]

Hi @KennyLE  and @Genreve_S 

Polite suggestion to both of you - read the information provided. @KennyLE the information provided on the MYOB screen should explain to you why there is only one option available. @Genreve_S - read actual issue raised in the post.

Regards

Gavin

[Genreve_S]

Hi @gavin12345, 

Thank you for the feedback. I appreciate it. 

We use a different tool to see the posts from the forum and there are times when screenshots do not appear in the tool. I see this as an great opportunity to improve, I will open the post directly from the forum before responding next time. 

Thanks, 

Genreve

[KennyLE]

Hi @gavin12345 and @Genreve_S ,

Thank you very much for yours replies.

To be more specific, my case is as follows:

- The on-hand quantity of Item 1 is 10, I create a Sale Order of Item 1 with a quantity 15, it is OK.

- Once change the sale order into INVOICE & "Record", a table with 3 options "Build", "Buy" and "Backorder" (ticked already as a default) appears, it does not allow to choose "Build" or "Buy" option.

* I want to create an invoice with the quantity 15 (although the on-hand quantity is 10, insufficient).

** I wonder if the inventory quantitiy of Item 1 will be showed as a negative number "-5" or not?

1. How can I choose "Build" or "Buy" option?

2. How can I issue an invoice with an oversale quantity (Not split invoice)?

I am looking forward to yours reply.

[gavin12345]

Hi @KennyLE 

MYOB will not allow you to Sell stock you do not have. You need to first adjust the on hand quantity. You can do this:

• via  a purchase (or a Buy - but only if you have entered the Primary Supplier on the Item Profile - which it seems you gave not)
• via an inventory adjustment
• via a Build (but only if you have an autobuild set up for this item - which it seems you do not)
• via a BackOrder

You might want to take a look at some of the Support Articles, for example Inventory management in AcountRight 

Regards

Gavin

[Earl_HD · Accepted solution]

Hi @KennyLE,

I'd like to inquire if you're still experiencing this issue. If you are, please don't hesitate to post again; we're here to assist you.
 

Additionally, thank you, @gavin12345, for providing the solution

Regards,
Earl