Lodging Support Request - category options changed

Hi

 

Previously when lodging a support request via myaccount.myob.com, the drop-down category menu included options such as Sales, Purchases, Inventory, Payroll, etc., which allowed us to direct our query to the appropriate team.

 

However, in the last couple of support requests (I believe since November 2025), these options have disappeared and have been replaced with only Account, Billing, Subscription, and Onboarding categories, which are not relevant to our query.

 

Could you please advise how we can ensure that our query — for example, a Sales-related issue — is directed to the correct support team?