can't find a hiding purchase Order.

[JohnFu]

one of open purchase order only can be found when export Purchase orders file.

but can't find in MYOB Purchases Register.

How to delete or modify that order?

[gavin12345]

Hi @JohnFu 

What you describe is typical once a Purchase Order has been converted to a Bill. It remains hidden, and cannot be edited or deleted. You will need to make any adjustments to the Bill or start a new Order.

Regards

Gavin

[JohnFu]

Thanks you @gavin12345 

We using export funtion to sort purchase order with right supplier. as sales order has mutiple lines with different suppliers. trasfer SO to PO and select one supplier would not works.

so we export all open Purchase orders first, group lines with right supplier in CSV file and import them back.

It was all good for a long time. but from last week, we found this order exported everytime. 

we don't want change or delete it, just want to know as a bill, why it comes with the open order export every time?

[gavin12345]

Hi @JohnFu 

Could be one of 2 things (or perhaps more):

• The export is not filtering for Open orders only correctly since update - however if this were the case, I would expect all closed/converted orders to appear in the export, not just this one.
• When this order was converted, it was not processed correctly and MYOB is incorrectly treating it as an open Order when exporting. Flag setting needs to be fixed.

Was there anything different about this order? For example was a payment applied against this but not against the order Purchase Orders?

Regards

Gavin

[JohnFu]

We are export with the filter orders only,  and we have running this for a long time.

So it must be wrong flag, can't find any special of that order.

Do you think if the after open bill covert to closed bills, this will be fixed itself? 

or I can give you the details of the order you can check from backend.

Thanks @gavin12345 

[gavin12345]

Hi @JohnFu 

How will you convert it to a Bill if you cannot find it? 

In the export file, check the date and order number etc - may not appear in order tab is date is set to 1/5/2032 instead of 1/5/2023.

I can't access your file, I am just a forum user like yourself. You will need to contact MYOB for them to look into this for you. I will tag @Princess_R  and @Celia_B  - one of them should be in touch soon.

Regards

Gavin

[JohnFu]

That's the point, I can find the bill, in my experience, a order covert to bill, there should only bill there, the order should be coverted,  it's looks like all right in MYOB layout if no export.

but after export order, the open order can be found in the TXT file.

Order number: 94151760 

Date: 29/05/2023

I konw how these filter works, order can't be found in MYOB without export.

Thank you @gavin12345 , you helped on all my post, sorry I thought you are staff of MYOB, You are so kind to help others member.

I thinks there may be something wrong with the order.

[JohnFu]

@Princess_R  @Celia_B Please have a look of my issue in this post

I have a hiding purchase order, not in MYOB, not even in report.

but can be export to TXT file

Thanks

[Princess_R]

Hi @JohnFu 

Thank you for your post. 

To my understanding you are missing a purchase order, in the Purchase Register. But can be seen once exported to a TXT file.

Can you go to Find transactions and filter All purchases and the correct dates to locate this order.

If this doesn't work and can't see this order, could you please send us a Private message with the screenshot of your TXT file showing the order.

Please feel free to post again I'm happy to assist.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess

[JohnFu]

Thank you for your reply @Princess_R 

In Transaction Journal, I can't find the order by date.

and I try re export purchase order, it still there

The link you send for Private message not works, it bring me to a page without any fields could typing.

Please help

Thanks