Forum Discussion
Hello Everyone
Our team is currently investigating the cause of this issue.
Can you please check the version of windows you are on, if it isn't up to date, can you please update and then try again? Please let me know what version you were on, the version you upgraded to, and if it still gives you the error.
As a current workaround, you are able to put your file online and then log in using the browser version at app.myob.com and process the pay run.
Hi Chris
I'm having the same issue, couldn't submit to ATO last Thursday but thought it was possibly due to public holiday.
Happening again this week and when i go into payroll reporting it doesn't show last weeks payroll or this weeks to even submit.
Attached is the diagnostic log if it helps from today (don't think i have one from last week).
Also got another lady in the office to log in and try from her machine/myob account and she got the same message.
We are using the updated version of myob accountright, server edition, not online yet.