Forum Discussion
Hello,
Is this an issue with 2022.8? My computer is running Windows 10 Pro Version 10.0.19044 Build 19044 and all updates have been done.
Any assistance that can be provided would be greatly appreciated as we are about to process our third pay run that is yet to be delcared to the ATO.
Regards
We are having the same issue using Server Edition, not online files. We have two files not lodged, and not even showing in the Payroll Reporting Centre even though they are processed.
This must be an issue with 2022.8, but it is not feasible to load the file online to lodge these STP reports.
Hopefully MYOB comes up with a fix.
Thank you
- lidice2 years agoContributing User
exactly our issue - server edition, last 2 payroll files processed but not reported to ATO or showing in payroll reporting centre and not able to go online at this stage.
was on the phone with myob for over 2 hrs yesterday trying to get our file uploaded online and was unsuccessful.
hopefully if it is just an issue with the latest upgrade to 2022.8 and they can get it sorted asap.
- NardiaPlumbing2 years agoExperienced Cover User
Hi Julie - We too have a server Edition. Try clicking on the Web Browser on the front page of MYOB - See attached. This should direct you to log on to myob in your browser. I beleive the myob file is still on the server, however, you can also access via the browser. Once in there, you can click on Payroll, then Payroll Reporting and you should see the files not sent. Click on the "not sent" and it allows you to send it. See how you go. If ok, then update to STP Phase 2 and it will automatically direct you to the browser when accessing payroll reporting through MYOB on the server.
Wendy
- lidice2 years agoContributing User
"open in web browser" doesn't show on the myob screen if your file isn't online
- PenJ2 years agoExperienced Cover User
the option to Open in the Web Browser does not appear unless your file is already in the cloud.
So perhaps you used to be on the server edition but have since gone up to the cloud and the file is no longer located on your server hardware.
You can tell as bottom right will be green and show as online when you are your company file if it is in the cloud.
- NardiaPlumbing2 years agoExperienced Cover User
Sorry I thought I may have been on to something. I will leave it to MYOB to find the solution for those not in the cloud.