Forum Discussion
Thank you Paul.
I have logged onto the browser and sent the STP report. The status is sending.
Back to the error message. Where do I locate the Huxley details and do I send a copy to you by reply here or by another method.
Is it the same as the "console" details?
regards
Lynne
Lynne,
I'm glad you were able to submit the STP data.
Start a reply to my reply and click on the Browse... button under the text entry section of your reply.
The Huxley diagnostics files which are created by AccountRight are located in the following folder (in Windows):
%LOCALAPPDATA%\MYOB\AccountRight\Current\Diagnostics\
You can type the path above in the top field of the pop up File Explorer (File Upload) window as shown below.
Press the Enter key after typing the Diagnostics text. Inside the Diagnostics folder you should find something like the following (depending on what AccountRight versions you have installed):
You may not see the .log suffix depending on what view options you have selected for File Explorer.
Select the log file for the ...2022.10... version of AccountRight you have installed and click on the Open button in the bottom right corner of the File Explorer (File Upload) window and the file should be added to your reply. You should see the file name displayed beside the Browse... button.
Type your reply and press the Post button.
Regards
Paul
- LynneP2 years agoExperienced Cover User
I started the upgrade last week and it did not proceed. I used the browser version to enter payroll over the weekend. On 30/11/22, after the attempts to open AccountRight 2022.10 timed out, I chose the option to wait until the application responded. It took a long time but opened my company file.
There are no Huxley logs for late November, but there is today's log attached below
- PRF2 years agoExperienced Cover User
Lynne,
Thank you for the additional information and the log file.
Unfortunately the log file doesn't contain any information that I can see is relevant to your problem(s) related to submission of STP data.
I can't do much more I'm afraid.
Regards
Paul