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August 2019
August 2019
I have correctly setup an employee's SMSF and checked all details are correct but I get the following message
"We can't verify this employee's fund." and I cannot proceed with payment.
Solved! Go to Solution.
August 2019
August 2019
Hey @macelect,
Thank you for posting on the community forum. I hope you are enjoying this support resource.
I am sorry to hear that you are having trouble with this. Have you registered for 'Pay Super'?
Would you mind going through the steps on the following help article just to make sure everything has been set up correctly?- Set up superannuation funds.
If you go through this and still have the same problem, could you please post a screenshot of the error message, aswell as the diagnostic log? You can find instructions on how to get this here- AccountRight Log Locations.
Let me know how you are travelling.
Cheers,
Maxine
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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August 2019
August 2019
Hello Maxine,
Thank you for your response. I deleted the SMSF from my list and entered the same details again and it worked.
Regards,
Kel
August 2019
August 2019
Hey @macelect,
I am so happy to hear that things are working for you now.
I kindly ask that you mark my above reply as a solution if you think it was helpful to your query.
Have a lovely afternoon.
Cheers,
Maxine
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
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