Unable to process payroll for July 2020

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Re: rollover payroll year

Changes should always be better for the customer - not inconvenient and disruptive - and some prior notice/warnings/discussion would have been helpful  - we would not have upgraded  the file if we were aware of this change as we prepare pays and payslips 2 days in advance so employees have a chance to review and check before payment is finalised.

Just cost me an extra day for payroll processing.

 

 

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Re: Unable to process payroll for July 2020

We have finalised the 2019-2020 Payroll year.

Our first payrun for 2020-2021 year is 22/06/20 to 28/06/20.  I enter 28/6 into Payment Date, 22/6 into Pay Period Start and 28/6 into Pay period end.  When the ABA file is loaded to the bank it changes to the current date, being Wednesday 1/7/20.

I noticed on the payslips, that the YTD has not reduced.  Is this becuase im am using June dates.  Should i change the Payment date to 01/07/2020 ?

 

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Re: Unable to process payroll for July 2020

This update is an extremely useless and unhelpful change. When we could close off a payroll year we could run July pays in advance and this suited the business.

 

This update is a step backwards and I wish  could roll back to the previous version.

 

Thanks for nothing MYOB. It is very difficult to see what advantage this update has made.

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Re: Unable to process payroll for July 2020

We have the same problem. Our pays run fortnightly and falls on a Wednesday.

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Re: Unable to process payroll for July 2020


@Steven_M wrote:

Hi Everyone


Thank you for your additional comments on this topic.

We've passed on those comments to our team. At this time, payroll transactions for the 2020-21 payroll year will be able to be processed in AccountRight 2020.2 from 01/07/2020.


WHAT??? How ridiculous! Our payroll is processed on a Tuesday, reviewed and uploaded on a Tuesday and released on the Wednesday. What do I tell my staff when they won't receive their pay on the right day?

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Re: Unable to process payroll for July 2020

MYOB have suggested to change the computer date to 01/07/20.  I think that's too messy and may create problems later.  Still waiting on hold.

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Re: Unable to process payroll for July 2020


@Chellie2 wrote:

MYOB have suggested to change the computer date to 01/07/20.  I think that's too messy and may create problems later.  Still waiting on hold.


not a workable solution for us. Also terrible advice from an audit point of view as well! I'm on hold at the moment as well .

 

Dreading the conversation with staff this afternoon.....

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Re: Unable to process payroll for July 2020

So finally got someone to answer only to be told - there is no solution just wait until 1 July to enter the payroll.

Absolutely unprofessional of MYOB! Why not test your systems before implementing a change.

 

Off to make a series of phone calls to staff - hope no one has their mortgage payment go out on the same day as the pays normally go in.

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Re: Unable to process payroll for July 2020

@Accounts_Kidsand @Chellie2 Good luck to you both! I was on hold for ages the other day and at the end of it all - no solution!

Please do update here should either one of you actually get practical, workable help.

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Re: Unable to process payroll for July 2020

i was told by MYOB to change computer date to 01/07/2020..... it does work.  But i don't like it.

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