Forum Discussion

MHunter's avatar
MHunter
Contributing User
3 years ago

AE 2021.2 Software Install Issues

Hi,

I have tried to install AE 2021.2 twice now, and it all appears to be installing right on the screen, even came up with Install Wizard successfully completed message at the end, and that it will automatically update on workstations when they are first opened next.  But it isn't installing.  

 

And after the install, we have errors downloading prefills.  I spoke to a helpful person at MYOB on Friday who fixed this download error.  However i tried to install the software update this morning, and now the prefills aren't working again.  Anyone else having issues?

8 Replies

Sort By
Replies have been turned off for this discussion
  • Trevor_Harrison's avatar
    Trevor_Harrison
    Super Partner
    3 years ago

    Hi MHunter 

     

    Not sure from your post whether the workstation install program has run successfully on the workstation.  Assuming that the server software installed correctly the next key item to anything working as it should with AE, is the workstation install due to the fact that most of the server install files are copied to the workstation to assist with the application running faster.

     

    If for some reason the workstation install is not triggering on each workstation then the best bet is to run the installer manually.  You will find the setup program under the workstaioninstall directory which in most cases is within the AESQL folder on the server.

     

     

     

     

    • MHunter's avatar
      MHunter
      Contributing User
      3 years ago

      Thank you for your reply, 

      Sorry yes on the server it appears to be installing correctly, but on individual workstations it isn;t.  I did look at the manual install, however the date of that file was 2021, not a current date?  is that correct?  

      • Trevor_Harrison's avatar
        Trevor_Harrison
        Super Partner
        3 years ago

        Hi MHunter 

         

        That does appear to be a problem.  I would have expected the setup.exe file to have the same modified date as the date you installed the update.

         

        I wonder if you are looking at an old workstation install location.  Over the years the location of these files have changed.

         

        the workstaioninstall directory should be in the same place as the central and tax (or Sol64) directory.  I would expect this to be on a server mapped drive.

    • Carr-Barnett-AS's avatar
      Carr-Barnett-AS
      Experienced User
      3 years ago

      Hi. You haven't address the problem of the ATO Prefill's not downloading in your reply.
      We have just done the new update and now our prefill's won't download either.

      • MHunter's avatar
        MHunter
        Contributing User
        3 years ago

        hI Carr-Barnett-AS 

        We have the same error message "Exception has been thrown by the target of an invocation"

         

        I will put a call through to MYOB later in the week, waiting for a quieter time when it doesn't effect other staff members having to be out of their computers.