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Clairecs's avatar
Clairecs
Partner
2 months ago
Solved

STP Software ID has changed

In the last 2 days i now have 3 files rejecting STP lodgements all saying the Software ID is invalid.  Previously lodged STP reports in March were fine - STP is now asking me to setup  again - "Get Started" screen appears.  And the software ID is different to the one previously advised to the ATO.

Last thing i want to be doing is ringing the ATO advising of new software ID's as this is a tedious and lengthy process.  Has something happened in the recent MYOB updates?

 

  • Hi clairecs,

     

    Thanks for your post.

     

    Upon checking, if you're receiving an error such as invalid software ID when lodging to STP, I would recommend setting up the STP again by clicking the 'Get Started' button. This is to make sure that the ATO has the correct and updated software ID of your file.

     

    As per your question, if there's been any recent update, we haven't received any updates yet or if there's anything that happened.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi clairecs,

     

    Thanks for your post.

     

    Upon checking, if you're receiving an error such as invalid software ID when lodging to STP, I would recommend setting up the STP again by clicking the 'Get Started' button. This is to make sure that the ATO has the correct and updated software ID of your file.

     

    As per your question, if there's been any recent update, we haven't received any updates yet or if there's anything that happened.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • Clairecs's avatar
      Clairecs
      Partner

      That process is exactly what i am trying to avoid though and i'm trying to decipher why this is happening.

      It's ok to redo the software ID link through Access Manager if we are lodging the STP as tax/bas agents, but if we are setting it up on behalf of a client it's such a tedious process to ring the ATO to have to relink the software ID.  

      Anyway, i have been advised that this happened a couple of years ago by a myob specialist - it's just annoying.