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zhengx008's avatar
zhengx008
User
5 years ago

Re IRD message: client not linked

I just updated my new IRD login and password through maintanice map - tax -maintain agency in myob AO. However after the update, once I tried to click client IRD data refresh, it keep showing Current status: IRD Message: Client not linked and no information I can received from IRD as well. Could anyboday please advise how to fix it?

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  • MattN's avatar
    MattN
    MYOB Moderator
    5 years ago

    hi zhengx008 

     

    Thanks for your post!

     

    If you do an individual client refresh, this can cause this alert to occur, and no data will get pulled through via the individual client refresh.

     

    You can safely ignore the alert, because the data will come through with daily scheduled bulk refresh (or manual bulk refresh).

     

    We're working to resolve this in an upcoming release.

    • zhengx008's avatar
      zhengx008
      User
      5 years ago

      Hi Matt

      I tried manual bulk refresh, but nothing changed. It still keep showing client not linked and accounts on hold. The last refresh date under bottom was 19/03/19 no matter how many time I refreshed. 

      • MattN's avatar
        MattN
        MYOB Moderator
        5 years ago

        Hi zhengx008,

         

        While the "Last Refresh" date will show an earlier date, the figures should be correct

         

        Once the alert message has occured, the Last Refresh data won't update - but the figures can be compared with data from the IRD.