Payment is required immediately - Email - Scam???
I received this email, wanting to check if a scam, as we have direct debit set up, so wouldn't think this was relevant.
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Forum Discussion
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Hi Kristelle
Thank you for your post, I'd be happy to assist you with this.
So I can have a look into why you're getting this message, can you send me a Private Message with the following details:
- The Account Name and Client ID mentioned in the email
- The email address you received that message on
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.Hi Samara
I am just wanting to know if there have been noted any scam emails being sent to MYOB customers? Would MYOB send an email like that? That should be a fairly easy thing to know up front. There is no 'identifying' details such as a Client ID or anything in the message. Not even the subscription type or balance of what is supposedly owing, ect (see content of original message, showing the email). That's what makes me think it's a scam.
I haven't had issues logging in & using MYOB & as I said, we pay by direct debit & I know the payment has already come out, so it's not a case of wrong account details & there was no payment due when I received the email, so assuming it's a scam. I guess, what I'm getting at, is if it is a scam, you might want to let customers know this is happening & how you would actually contact them if there was such an issue.
Regards,
Kristelle
Hi Kristelle
Apologies if I wasn't clear before, The email you pasted is an email that MYOB would send.
In the future, if you get another email you are unsure about we always recommend checking the sender of the email to make sure it is a legitimate email from MYOB. You can read more about that here: Warning – watch out for fake (spam / phishing) emails pretending to be from MYOB.
If you have any further questions please let me know.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
this is always happening to us also, we have spent over five hours on the phone trying to get it sorted. They are impossible to contact and the customer service is the worst. we are looking to move to xero. It has happened again and now we are locked out. PLus now we cannot get though on the phone it just hangs up. There seems to be a payment issue with MYOB.
