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Sue1234's avatar
Sue1234
Experienced Cover User
11 months ago

Subscription Fees Increase despite promo?

Hello MYOB, 

 

My client bought several MYOB subscription promos years ago with the promise by your salesperson that the promo fees will be discounted for life for those additional datafiles bought.

This month, all the subscptions fees for all his datafiles were increased to $136.00 each.

Can you let us know what happened and was that an empty promise?

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 months ago

    Hi Sue1234, 

     

    Thanks for reaching out. 

     

    I could check on these subscription and see what has happened. 

     

    For me to proceed in doing so please send me a private message containing your:

    • Serial number 
    • Full name and phone number 
    • Company name

    If you have any other concerns or questions please include them in your next reply. 

     

    Cheers, 

    Genreve.

    • Sue1234's avatar
      Sue1234
      Experienced Cover User
      11 months ago

      Thank you for your reply, I have pm you with all the requested info.