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maunderruth's avatar
maunderruth
Trusted Cover User
9 months ago
Solved

Cancelling Subscription

Hi Guys,

 

I am changing to another provider (due to cost and downsizing of business) and I was hoping someone could tell me if I cancel can I still access my company file? I assume that I would be able to if I backup the file and access via my pc? Any experiences are genuinely valued.

 

Many Thanks Ruth

  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi maunderruth,

     

    Thank you for your post. It'll be sad to see you go. But if you'll be canceling your AccountRight Live subscription, please note that the file will become read-only and you will no longer be able to enter data into that company file. You'll have 60 days of read-only access to the company file on desktop only. You may take a backup to store the data of your files, and if in the future you wish to reactivate your subscription, you can restore the backup of your files.

     

    Our Help article, Cancelling Your MYOB Subscription, has detailed information on canceling your account.

     

    Cheers,

    Princess

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    9 months ago

    Hi maunderruth,

     

    Thank you for your post. It'll be sad to see you go. But if you'll be canceling your AccountRight Live subscription, please note that the file will become read-only and you will no longer be able to enter data into that company file. You'll have 60 days of read-only access to the company file on desktop only. You may take a backup to store the data of your files, and if in the future you wish to reactivate your subscription, you can restore the backup of your files.

     

    Our Help article, Cancelling Your MYOB Subscription, has detailed information on canceling your account.

     

    Cheers,

    Princess

    • maunderruth's avatar
      maunderruth
      Trusted Cover User
      9 months ago

      Is there a cheaper option to keep Accountright active? $136 per month is quite expensive and unjustifiable with my business at the stage that it is at. And cn my subscription be downgraded? I can't find where to see what my subsctiption/payment details can be updated? Thanks for your help,

       

      Cheer Ruth

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        9 months ago

        Hi maunderruth,

         

        Thank you for your response.

         

        I understand your situation, and there are cheaper MYOB products you may consider. However, this needs to migrate your AccountRight data. Regarding your subscription or payment details, you can access this via "My Account".

         

        If you've decided to change your subscription to a cheaper MYOB product, then migration of your data should take place. You need to fill out and submit the form, and one of the migration team members will be in touch with you about sending your file to them.

         

        Please let me know if you require any further assistance with this. I'm happy to assist.

         

         

        Cheers,

        Princess