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Bas's avatar
Bas
Contributing User
15 days ago

Cancelled subscription

I have used MYOB Essentials for many years until finally cancelling the subscription in June 2023. I made a few data exports for various financial years but forgot to include a data export related to payroll.

 

Is there a possibility to still get access to this data? I am willing to re-subcribe to the equivalent of Essentials.

 

Please advise.

 

Kind regards,
Bas

1 Reply

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    15 days ago

    Hi BAS, 

     

    Generally, files cancelled for over year are deleted on our system. Just to be sure, I recommend reaching out to support through the MyAccount window or live chat through MOCA to check the file's status.

     

    Regards,
    Genreve

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I have used MYOB Essentials for many years until finally cancelling the subscription in June 2023. I made a few data exports for various financial years but forgot to include a data export related to payroll.

 

Is there a possibility to still get access to this data? I am willing to re-subcribe to the equivalent of Essentials.

 

Please advise.

 

Kind regards,
Bas

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I have used MYOB Essentials for many years until finally cancelling the subscription in June 2023. I made a few data exports for various financial years but forgot to include a data export related to payroll.

 

Is there a possibility to still get access to this data? I am willing to re-subcribe to the equivalent of Essentials.

 

Please advise.

 

Kind regards,
Bas

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Cancelled subscription","moderationData":{"__ref":"ModerationData:moderation_data:892002"},"body":"

Hi BAS, 

\n

 

\n

Generally, files cancelled for over year are deleted on our system. Just to be sure, I recommend reaching out to support through the MyAccount window or live chat through MOCA to check the file's status.

\n

 

\n

Regards,
Genreve

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