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2 weeks ago
2 weeks ago
Solved! Go to Solution.
2 weeks ago
2 weeks ago
Hi @BrentN,
It's great to have you here in the Community Forum!
I appreciate your post. This error typically occurs when there's a discrepancy in the decimal places of the amounts you're trying to match. I recommend doing the following steps below:
Let me know how you'd go on this and if you require further help.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
Kind regards,
Shella
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2 weeks ago
2 weeks ago
Hi @Shella_A
Thanks for replying.
Im not sure what you mean about"discrepancy in the decimal places of the amounts you're trying to match". All amounts are in dollars and cents so everything should be using 2 decimal places?
Is there anyway to identify which bill is causing the issue and just fix that? Im trying to match 25 bills to one bank transaction and your method if fixing seems quite labour intensive. Having to create 25 supplier payments is a bit painful and i would prefer to be able to recognise this problem in the future rather having to do this manual fix.
Thanks
2 weeks ago
2 weeks ago
Hi @BrentN,
I get that matching multiple bills to a single bank transaction can be a bit of a chore. I truly appreciate your patience with this. The system doesn't automatically split a single bank transaction across multiple bills.
Here's a simpler way to do it:
As for figuring out which bill might be causing the issue with decimal places, it might be a bit tricky. The system doesn't automatically spot these differences. You might need to manually go through your bills and check the amounts to see if there are any that aren't using two decimal places.
Let me know if you require further help.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
Kind regards,
Shella
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Accept it as a Solution
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a week ago
a week ago
thanks @Shella_A , that worked and was easy!
a week ago
a week ago
Hi @BrentN,
It's great to know the solution was helpful and straightforward for you! I'm wrapping up this conversation now.
Feel free to start a new post again if you have any other queries.
Cheers,
Shella
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Accept it as a Solution
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