We have recently set up bank feeds as the version of MYOB we were moved to doesn't show the bank account balances if you manually import your datafile, which is how we have previously managed things.
We are unable to get the process to work for one of our bank accounts as we get an error message advising we already have an active bank feed - which we don't and cannot see.
We have contacted the support team on 0508 328 283 for assistance.
We have been advised that there is an older/historical pre-existing bank feed attached to this account which cannot be removed unless we delete our data files back to 2015.
This is not acceptable or reasonable and we would like our issue resolved without having to remove and redo 9 years worth of work.
We have requested an escalation and been given the case No.
Can anybody advise if there is any way to speed up this process or rectify it in a more satisfactory manner.
This is yet another issue in a long line of issues that has been caused by the move to MYOB Business (which we did not request, but happened automatically) and has meant a great distress and angst our end, as none iof the fixes have been quick or easy to resolve.
Note: we waited 3 months for the first of these issues to be rectified!
If this cannot be sorted out then we will have no option other than to cancel MYOB with effect from the new financial year and move to Xero, who offer a much more user friendly and stable platform, with speedier resolution of issues.
