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BarryM1's avatar
BarryM1
Experienced User
11 months ago

bank feeds

I posted a message regarding bank feeds last week, got a reply and was told it would be fixed. it sort of was fixed. all my allocations for a month were removed and the previous allocations were added to another account. 

 

When I asked asked for this to be fixed, they directed me to a private message with requests for serial nos etc. Only, when you try to do that ,you cant? If you go on Google and ask how do you send private messages to MYOB, you find pages of people asking the same thing? so you go on and post publically, throwing privacy to the wind, and you get this back

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what do i do now?

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 months ago

    Hi BarryM1, 


    Thanks for reaching out. 

     

    Generally, when a moderator asks you to send them a private message it contains a link. If it doesn't have a link we could click on the name of the person and on their profile click "send message" or hover over their name and there should be an option to send messages. The option to send a message however is not going to show up if you aren't logged in yet. 

     

    Let me know if you encountered issues while trying to send a message for us to assist. 

     

    Cheers, 

    Genreve