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🚨 Service Disruption Update 07/05/2024
1 MIN READ We're experiencing a service disruption impacting select MYOB products. We understand some customers are facing challenges with logging into their account due to this issue. We are dedicated to resolving this issue and have our team investigating. We sincerely apologise for the inconvenience caused. For the latest information: Visit our StatusHub: [https://status.myob.com] Follow this channel for more updates We appreciate your patience and are doing everything we can to restore services as quickly as possible.1View0likes0CommentsWelcome to the new Community Forum!
Good morning everyone! Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space. We've simplified our board structure and have archived posts with no solutions to make it easier for you to navigate and find the answers you're after! If you have a question that's yet to be answered - feel free to start a new post! Simply click into the board that relates to your question and select "Create a post". If you have any feedback about the navigation and layout of our new Community Forum, leave a comment below - we'd love to hear from you! Feel free to reach out if there's anything you're unsure of or have any further questions! Cheers, Amanda. *Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.193Views3likes1CommentMYOB Payroll
Hi team, We have an employee who worked for us, then left, and now is back on a fixed term contract. We have created a new employee profile/code in MYOB Payroll. We have had issues right from setting up this employee, from defaults not being loaded even though they are, to salary/kiwisaver lines disappearing when entering the pay. Now that we have processed the pay and we run the employer monthly schedule report, we can see the report reflects this pay THREE times and the employee is also on there a bunch of times with nil numbers. In the picture attached, everything crossed out blue is the SAME employee... it looks like a bunch of duplicates. But I don't understand why the pay has been processed THREE times. The payslip reflects only once, the pay summary report reflects only once, the EIR reflects only once too. Please help!!!104Views0likes6CommentsAccountright Desktop Login Change
I use Accountrigh DESKTOP online with all of my clients appearing in a "Company Files Online" list. Each morning I used to log in and work to each of my clients as necessary. That one login would last for 12 hours. And every now and then the authenticator. A few days ago, for every client I have on the list, I now have to type in my email address, and then the password again, making it a tedious task to go through a number of clients I update every morning. I rarely use the cloud version, as desktop is quicker for my purposes. Is there any reason for the frustrating change. Thanks,74Views1like2CommentsBank Feeds - Include an option to access Recurrent Transactions in the Allocation menu
When allocating Bank Feeds, could you include an option to open the Recurrent Transactions menu (currently accessed via Spend Money or via the Lists menu). Many of my Bank Feed payments relate to recurrent transactions - such as monthly charity donations, software subscriptions or newspaper subscriptions. Currently, I have to minimise my Bank Feeds, then go to Spend Money - Recurrent Transactions to raise a transaction, then allocate a Bank Feed transaction to it. Instead, I'd like to be able to access my Recurrent Transactions directly from the Bank Feeds Allocation menu - saving time. PS - as a retired CPA, I use my Account Right Premier file for my small consultancy business (using codes 4- Income. 5- Cost-of-Sales & 6- Expenses) and for my personal transactions )8- Other income (for dividends and interest income) and 9- Other Expenses (for my personal expenses). Kym Yeoward Palmerston near Darwin NT32Views0likes1Comment