Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
October 2022
October 2022
I have invited a new user to MYOB, but they cannot view the online file when they sign in on the MYOB Application.
Solved! Go to Solution.
October 2022
October 2022
Hi @LTAN21
Thanks for your post. Are they signing in via app.myob.com? Could you send me a private message with your serial number and their email address and I can check from my end.
Kind regards,
Yanike
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
October 2022
October 2022
User see blank screen after login Error message is "No results found"
User has login admin rights. Please assist.
October 2022
October 2022
Hi @LTAN21
Apologies for the delay in response. From the details provided, it looks like the user may have been invited to one account but not the other. As the AccountRight Owner role, you could invite them as an Administrator.
To do this:
After doing that, and the user accepting the invitation it should come up in the list, the next time they log in.
October 2022
October 2022
Hi MYOB Support,
I have followed your steps and changed the user rights to admin role but user said they still have the same problem after login. No business info found.
October 2022 - last edited November 2022
October 2022 - last edited November 2022
Hi @LTAN21
If you want a user to have access to different file serial numbers, you will have to go into that business and invite them in each seperately, read more about that here: Inviting a user to your MYOB business.
If you have any further questions after going through that help article, please reply to the message I sent to you via private message with the emailaddresses and serial numbers.
Resolved via private message. User needed to be invited to both files separately ~YS
Kind regards,
Yanike
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
April 2023
April 2023
Hi,
I am having the same issue. The new user been added as Administrator and she cannot access any files.
how to fix this please?
thank you.
April 2023
April 2023
Hi @Naj
Thanks for your post and Welcome to the Community Forum.
Can you please send me the details on your account via Private Message: Make sure that sensitive information will not be posted on Community Forum
Cheers,
Cel
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Accept it as a Solution
Leave a to tell others