Payroll Error yesterday

[JulieRit]

Yesterday I received this error message when I was doing payroll.

I hadnt changed anything & i have not been able to finish the pay run.

Can anyone help ?

An unrecognised error occurred - "EmployeePaymentTemplateHourlyWagesLine_EntitlementPayrollCategoryMissing"

[Sam_R · Accepted solution]

Hi @JulieRit,

I will leave a link to a post with the same issue that has a solution provided:

• Payroll - "unrecognised error occurred"

Let me know if you have any further queries. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users to find this information.

[JulieRit]

Ive tried to do this & now have this error

An unrecognised error occurred - CommonRules_DecimalPrecision

What am I doing wrong?

[Sam_R]

Hi @JulieRit,

Thank you for letting me know. 

Would you be able to send me a private message with the following account information and I will look into this for you:

• Serial number
• Business name
• Primary contact name
• Primary email address